We learn the most, grow the most, and reveal the most during the difficult times. Let’s not be quick then to avoid tough times at all costs. If we care anything about our generation and the generations to follow, we need to set an example of diligence, loyalty, and humility.
In my line of work I don’t want customers, I want clients. I want to form a long-term relationship with them.
I have a service that they need, but I’m not the only one offering that service – and I’m certainly not the cheapest. But that’s OK, because if I do a good job then they won’t look elsewhere. They come to learn that I am friendly, trustworthy, flexible, etc. and so they keep coming back and don’t intend on going elsewhere.
It baffles me when an organisation treats (…mistreats) their clients in such a way that makes them feel like they aren’t worth anything – like they (the organisation) don’t need them (the client). Can they blame their client for going elsewhere?
I have had such an experience recently (as a [mistreated] client of an organisation) and as a manager of a small web development department this attitude towards – and lack of care for – their clientele completed baffled me.
It baffled me because I have been working on this within my department for some time now: to make the most of people who come to you, to treat them well, and turn them into clients – something more than just “customers”. That is, working towards a long-term partnership rather than a short-term engagement.
To earn that long-term relationship status you have to do some work. I’m OK with that.
Let me know how I can help
Monotony collapses time. Novelty unfolds it. You can exercise daily and eat healthy and live a long life while experiencing a short one. If you spend your life sitting in a cubicle and passing papers, one day is bound to blend unmemorably into the next — and disappear. That’s why it’s important to…have as many new experiences as possible… Creating new memories stretches out psychological time, and lengthens our perceptions of our lives.
The world is a busy place. Try reducing & refining your designs until you can’t take any more elements away without hindering communication. The reduction of unnecessary elements enhances clarity, reduces confusion and produces optimum effectiveness.
You probably don’t even know what skills you need, so don’t worry about it. Start with what you already know.